Deliveries: types, deadlines and problems

The delivery can be made at the address you choose (except in PO Box) the home delivery of the orders will be made by a logistics operator within normal hours. If there is no one in that address when the logistic operator acts, this one will leave a note and your customer service department will try to put you in touch with you to close the delivery.
The usual delivery time will be approximately 6 to 10 business days after the order is approved. This period may increase during periods of rebates, Christmas campaigns or in the case of customs operations and other circumstances arising from (for information only) geographical distance, weather conditions, wars, strikes, any form of government intervention, breaches of our Suppliers, etc. As well as any other attributable to the logistic operator in charge of the delivery of the product. We are not responsible for any delays that may arise from any of the reasons mentioned above.
If, at the time of delivery, the packaging of the order is damaged, you must open the package in the presence of the logistics operator to check the status of the items. If damages are observed you must detail them in the delivery note and get in touch. We will repair or replace at no cost to you any items that have been damaged or lost during transportation, simpe and when, notify us of such incident as soon as possible.

 

Once the order has been delivered, it will become part of your property and therefore, all damages that may originate will be your responsibility.

Return, exchange and refund policy
Right of withdrawal:
The Client will have a maximum period of 14 calendar days from the delivery of the Product or from the conclusion of the contract if it is a service, to communicate its total or partial withdrawal of the purchase of the Product or service, in accordance with the legislation applicable. The return made in the term will not involve any penalty. However, the Customer must bear the shipping costs.
Check the items to be returned in the purchase receipt received with the order.
You must send the article (s) in the original packaging in which it was delivered by the logistic operator.
Once the return has been disappointed by us, we will verify that the physically returned items correspond to the return receipt and additionally that they have been received in perfect conditions of use, complete, in their original packaging and with no indication of having been used. If the verification of the status of the order is satisfactory we proceed to reimburse you the money that you would have paid at the time on the same credit card from which you made the payment, the maximum term of one month. Otherwise, we will contact you to send the item back to you (the shipping costs associated with this new shipment will run on your account).

Product Warranty
The warranty period is two years, although the same does not include deficiencies caused by negligence, shocks, misuse or improper handling, etc., or materials that are worn by use. In the event of a defect caused by misuse, the repair will be invoiced prior to the quotation.
In those incidents that justify the use of the guarantee, the repair, substitution of the item, rebate or return, in the legally established terms will be chosen. JACQUELINE AULADELL ESTERLI (PROTECTLUBE) will make changes or returns provided that:

Principio del formulario

 

Prior notice to our Customer Service Department within two months: This step is essential regardless of the reason for the return. You can do this by sending an email to info@protectlube.com attaching a copy of the ticket or invoice and order number in the Email Subject. We will tell you how you can act for the return of the item.
The item to be returned must be properly packed for return. The packaging must be in perfect condition and keep all accessories and instructions of origin to be returned.
Failure to comply with the two-month deadline will not result in loss of the corresponding sanctioning right, and the customer is responsible, however, for any damages or actual damages caused by the delay in communication.
Commercial Warranty: Manufacturers may offer additional warranties, the length and duration of which vary by product and brand. Such guarantees shall be exhaustively borne by the manufacturer who binds them.
Under the Royal Legislative Decree, the seller is obliged to deliver to the consumer a good that is in accordance with the sales contract in the terms established by it (article 114), under which:
“The seller is obliged to deliver to the consumer and user products that are in conformity with the contract, responding to him from any lack of conformity that exists at the moment of delivery of the product.”
The calculation of the guarantee will start on the same day of the purchase, by virtue of the aforementioned article 123 of the Royal Legislative Decree.

PARTIAL NULITY
If any part of these conditions of service were contrary to law and therefore invalid, this will not affect the other provisions in accordance with law. The parties undertake to renegotiate those points of the service conditions that are void and to incorporate them into the rest of the conditions of service.

 

Prior notice to our Customer Service Department within two months: This step is essential regardless of the reason for the return. You can do this by sending an email to info@protectlube.com attaching a copy of the ticket or invoice and order number in the Email Subject. We will tell you how you can act for the return of the item.
The item to be returned must be properly packed for return. The packaging must be in perfect condition and keep all accessories and instructions of origin to be returned.
Failure to comply with the two-month deadline will not result in the corresponding sanctioning right, and the customer is responsible, however, for any damages or actual damages caused by the delay in communication.
Commercial Warranty: Manufacturers may offer additional warranties, the length and duration of which vary by product and brand. Such guarantees shall be exhaustively borne by the manufacturer who binds them.
Under the Royal Legislative Decree, the seller is obliged to deliver to the consumer that is in accordance with the contract sales in the terms established by it (article 114), under which:
“The seller is obliged to deliver to the consumer and user products that are in conformity with the contract, responding to him from any lack of conformity that exists at the moment of delivery of the product.”
The calculation of the guarantee will start on the same day of the purchase, by virtue of the aforementioned article 123 of the Royal Legislative Decree.

MODIFICATION OF THE GENERAL CONDITIONS OF SALE
JACQUELINE AULADELL ESTERLI (PROTECTLUBE) reserves the right to modify the general conditions of sale without prior notice, being able to change, suppress or add both the contents and services that they present through the same as the way in which they appear presented or located in Their servers.
These changes must be accepted by the user every time he makes a purchase through the web.
Customers who do not comply with the modifications of the general conditions, must notify it and, from the date on which the new version comes into force, they must stop using the web services.
In the event that some of the terms of the general conditions of sale are declared integral or not opposable by a judicial decision, the other provisions will remain in force.

APICABLE LAW AND JURISDICTION
This site is located and is operators of Spain. All matters relating to this site are governed by Spanish law and submitted to the jurisdiction of the competent Courts and Tribunals of Spain, without the principles on conflict of laws are applicable.
In those cases in which the client does not have the status of consumer or user, or who has domicile outside Spain, it will be submitted to the national Courts and Tribunals, expressly waiving any other jurisdiction that may correspond.
If the user decides to use or consult this site outside of Spain, he should be aware that he does so on his own initiative, and that he is responsible for compliance with the relevant laws.
The present contract will enter into force and will take effect from the moment in which the acceptance of the client or user takes place.
In addition to being read on this website, this contract, and therefore, the general conditions it incorporates, with the annexes (if any), can be stored, archived and reproduced by electronic means.